Refund policy

At crochetdiy.com, we take pride in our 100% handmade pet bandanas and strive to ensure all customers are satisfied with their purchases. This Return Policy outlines the terms and conditions for returning or exchanging items from our website, in compliance with U.S. consumer protection laws and Shopify best practices[3].

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following criteria:

Returns or exchanges must be submitted within 30 days of delivery (in accordance with FTC guidelines for clear return periods).
Pet bandanas must be unused, unwashed, and in their original condition, with all original packaging and tags intact[5].

Custom-made products are non-returnable and non-refundable.

2. Return & Exchange Process

To return or exchange an item, please follow these steps:

Contact our customer service team at crochetdiy520@outlook.com with your order number, photos of the item (and any damage, if applicable), and a brief explanation of the reason for your return/exchange.
Our team will review your request within 1–2 business days and provide a Return Authorization (RA) number along with instructions for returning the item to us.
Ship the item back to the address provided in the RA email using a trackable shipping service. Please include the RA number on the package to ensure proper processing of your request.

Once we receive and inspect the returned item (typically within 3–5 business days after delivery to our warehouse), we will process your refund or exchange:

Refunds: Approved refunds will be credited back to your original payment method within 3–5 business days. Original shipping costs are non-refundable unless the return is due to our error (e.g., defective item, wrong item shipped).
Exchanges: Replacement items will be shipped within 1–3 business days after inspection (processing time matches standard orders). If the replacement item differs in price, we will charge the difference or issue a partial refund accordingly.

3. Return Shipping Costs

Return shipping fees are the responsibility of the customer, unless the return is due to a defective item, wrong item shipped, or our mistake (e.g., incorrect size/color). In such cases, a pre-paid return label will be provided via email.

We are not responsible for returns that are lost, damaged, or missing in transit. We recommend using a trackable shipping service and purchasing insurance for high-value items, as we cannot issue refunds for items we do not receive.

4. Defective or Damaged Items

If your pet bandana arrives defective (e.g., missing stitches, material flaws) or damaged during shipping, please contact us within 7 days of delivery with photos of the issue. We will provide a pre-paid return label and offer a full refund, exchange, or store credit at your option — at no additional cost to you, in compliance with U.S. state laws regarding defective merchandise.

5. Non-Returnable Items

The following items cannot be returned or exchanged unless defective or damaged:

Items that have been used, washed, or are in unsellable condition (as they lose their handmade integrity and cannot be resold).
Items without original packaging or tags.

6. Refund Exceptions

Refunds will not be issued in the following cases:

Items returned after the 30-day eligibility period.
Items that do not meet eligibility requirements (e.g., used, damaged by the customer).
Custom-made items (unless defective or due to our error).
Original shipping charges (unless the return is a result of our mistake).

7. Changes to This Return Policy

We may periodically update this Return Policy to comply with U.S. laws or improve our customer service. Any changes will be posted on this page with a revised effective date. Your continued use of our website following the effective date of changes constitutes acceptance of the updated policy.